Complete new insurance investigation cases within 90 business days, or reflect action taken every 30 days.

Complete draft denial within five business days of receipt of file from licensing technicians and provide to management for review.

Completed insurance planning worksheet must be sent to the examiner-in-charge before the start of an examination.

Determine disposition of registration applications within 90 days.

Deliver mortgage examination reports to the company within 60 days from exam exit date.

Review and process mortgage loan originator license applications within 90 days.

Deliver credit union examination reports to the company within 24 days of the exit meeting.

Open new online complaints in a timely fashion (2 days for online).

Complete at least one Process Improvement project per calendar year. Process improvement projects may focus on enhancing value for the customer, elimiting waste, standardizing best practices and improving service delivery.