2019-Present. Results for the Office of Good Government from the 2019 DTMB Customer Satisfaction Survey. Most survey items were asked on a 5 point scale (1 = Strongly Disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree ), with a not applicable (N/A) option as well. Agree Scores are the percentage of responses that are selected as a 4 or 5 (Agree or Strongly Agree) by participants; the higher the reported Agree Score, the more favorable the result. Full measure descriptions are available in the dataset preview below.